UK Pets 247 Information

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About Us UK Pets 247 are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. PLEASE NOTE WE ARE A MAIL ORDER ONLY COMPANY COLLECTIONS BY APPOINTMENT

Our Contact details:
UK Pets 247
Unit C5 Innsworth Technology Park Innsworth Lane Gloucester GL3 1DL United Kingdom
Fax: 01452 739287
Email: sales@ukpetsonline.com
826 7513 16

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all Credit & Debit cards as well as Paypal and Nochex payments.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Large items i.e. (Rabbit Hutches, Rabbit Runs) need to be INSPECTED before signing. Once signed for you are verifying you have received this item in good condition from our couriers, and if damaged we will be unable to claim. All items are packed on the day of dispatch and any damages will have occurred in transit. If your item is damaged you must REFUSE the item and contact us within 48hrs on 01452 739036 between 10.00 and 5.00 Mon - Fri with your order id reference and a replacement item/s will be sent.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 2-3 business days but please allow up to 7 days for delivery.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All orders and prices shown are INCLUSIVE of VAT

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01452 739287 (International +44 01452 739287) or fax us on 01452 739287 or write to us at Unit C5 Innsworth Technology Park Innsworth Lane Gloucester GL3 1DL United Kingdom

Privacy Policy UK Pets 247 do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Where a Customer is not satisfied with Goods and / or does not want them, the Goods can only be returned to the Company if fully re-saleable in original packaging, unopened (with any seals and shrink-wrap intact) and we will issue a refund of the purchase price. In the event of such returns, this must be within 14 days of purchase. Due to the distance selling regulations, you are required to contact the company within 7 days (cooling off period) via, Phone, Fax, Snail Mail emails are not accepted quoting your Order Number. At this stage you will be allocated a reference number (which you MUST obtain before shipping anything back). You are liable for the cost of returning the items (or must cover our costs for collecting them). All items returned must have your RRN (Returns Reference Number) clearly displayed on the address label, any items returned without a reference number will be refused.

All Goods will be tested upon receipt if no fault is found, the Goods will be returned to the Customer. We reserve the right to charge return postage on all non faulty items tested. If a fault is found, you will be issued a new replacement item. The return postage costs will be refunded. These rights do not apply in respect of a fair wear & tear, misuse and accidental damage. The risk in returning goods to the Company shall remain with the Customer until the Goods have been delivered to the Company's premises and accepted by the Company. Items hould be returned accordingly using Recorded Delivery or Special Delivery if of high value.
If a consumer exercises his/her right to cancel a Contract, the Company shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation.

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